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/ services - Reputation & Review Management (Local SEO Booster)

Reputation & Review Management

/ Build Trust, Boost Visibility, and Win More Local Customers

Today, your reputation is public — and people are checking. Reviews are often the first thing potential customers see about your business. That’s why managing your online presence and proactively generating positive reviews is critical. At The Social Square, we help you collect more 5-star reviews, respond to feedback professionally, and maintain a standout local presence across platforms like Google.

Why It Matters?

93% of customers read online reviews before making a buying decision. Your reputation directly affects your revenue.

Managing reviews helps you:

  • Earn trust with new customers instantly

  • Improve your local SEO rankings on Google

  • Increase click-throughs from maps and search results

  • Catch and resolve issues early

  • Strengthen brand credibility and professionalism

A strong local presence is about more than just showing up — it’s about standing out with confidence and trust.

Google Review Campaign Setup

Custom email/SMS review request templates and outreach flow designed to collect authentic customer reviews at scale.

Market research is one of The Social Square’s methods for helping you achieve that goal. When you understand exactly what both your existing and potential customers are looking for, it makes a clear mission statement that is much easier to define.

The Social Square also examines and analyses your competitors so that you know how your peers are positioning. Anchor also examines and analyses your competitors so that you know how your peers are positioning.

Email & SMS Review Requests

Automate review requests after purchases or services via branded email and mobile-friendly text prompts.

Market research is one of The Social Square’s methods for helping you achieve that goal. When you understand exactly what both your existing and potential customers are looking for, it makes a clear mission statement that is much easier to define.

The Social Square also examines and analyses your competitors so that you know how your peers are positioning. Anchor also examines and analyses your competitors so that you know how your peers are positioning.

Google Business Profile (GMB) Optimisation

We optimise your listing with accurate details, categories, photos, posts, and updates to improve local search rankings.

Market research is one of The Social Square’s methods for helping you achieve that goal. When you understand exactly what both your existing and potential customers are looking for, it makes a clear mission statement that is much easier to define.

The Social Square also examines and analyses your competitors so that you know how your peers are positioning. Anchor also examines and analyses your competitors so that you know how your peers are positioning.

Negative Review Alerts + Templates

Get notified of new reviews (positive or negative) and access response templates for calm, brand-safe replies.

Market research is one of The Social Square’s methods for helping you achieve that goal. When you understand exactly what both your existing and potential customers are looking for, it makes a clear mission statement that is much easier to define.

The Social Square also examines and analyses your competitors so that you know how your peers are positioning. Anchor also examines and analyses your competitors so that you know how your peers are positioning.

Reputation Monitoring Dashboard

Centralised view of your reviews, star ratings, and trends across time — all in one place.

Market research is one of The Social Square’s methods for helping you achieve that goal. When you understand exactly what both your existing and potential customers are looking for, it makes a clear mission statement that is much easier to define.

The Social Square also examines and analyses your competitors so that you know how your peers are positioning. Anchor also examines and analyses your competitors so that you know how your peers are positioning.

Seamless Integration

Explore Our Process

Step 1: Audit & GMB Optimisation
We review your current Google Business Profile and listings, then optimise them for accuracy, keyword alignment, and trust signals.
Step 2: Review System Setup
We implement a review collection strategy through automated email/SMS flows and provide you with ready-to-use templates.
Step 3: Monitoring & Response Framework
We set up alerts, teach your team how to respond, and give you a central dashboard to track progress over time.
The social square

What You'll Walk
Away With

A fully optimised Google Business Profil
Templates and alerts to manage negative feedback
Improved visibility in local search results
Automated system to collect more 5-star reviews
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Find Your Solutions

Your guide to understanding The Social Square

Contact Us

We provide a custom logo, business card and stationery design, email signature, brand style guide, and logo animation/video intro - all aligned with your brand vision.

All websites are custom-designed using platforms like WordPress or Shopify. We focus on performance, SEO, mobile responsiveness, and ease of management.

Yes! Our Local SEO services include Google Business Profile setup, on-page SEO, local keyword targeting, indexing, and optimisation to improve local visibility.

We use a strategic content calendar, reels, carousel posts, growth hacks, and engagement frameworks to build a loyal following across Instagram, Facebook, and TikTok.

Absolutely. We integrate with CRMs like Mailchimp, Klaviyo, and HubSpot, and set up automated email flows, lead capture funnels, and audience segmentation.

We create reels, ads, product video slideshows, story templates, thumbnails, and UGC-style content - designed to grab attention and drive engagement.

We design and manage ad campaigns on Meta (Facebook/Instagram), and Google. Services include creative production, targeting, retargeting, and reporting.

Yes, we implement Meta Pixel, Google Tag Manager, GA4, and Looker Studio dashboards to track all conversions, events, and performance KPIs.

We perform a full marketing audit, map customer personas, research competitors, build brand messaging, and deliver a clear 90-day growth roadmap.

We offer both. Choose from one-time service bundles or ongoing monthly retainers tailored to your brand’s current stage and growth goals.